“Desde que llegamos fue una terrible experiencia hicimos un grupode amigas una reservación con meses de anticipación nada agradable el registro teníamos que checar a las 3 p.m. y nos dieron el cuarto hasta las 5:30 pm después de estar discutiendo con personal del hotel que no tenían los cuartos listos nos hicieron esperar horas mientras llegaban más personas y les ofrecian un cuarto doble me decían que no había pagamos por un cuarto doble y nos dieron un de una cama jamás llevaron toallas limpias estuvimos tres noches y 4 días es terrible en esa área de servicio al cliente no lo recomiendo porque te ofrecen un servicio y no existe los cuartos no son como las fotos jamás me dieron algo de cortesía por el error de no tener mi cuarto listo”

“Adequate if you only require the basics.Some things to note: 1. The rooms do not have microwaves or fridges. 2. There is no breakfast provided (although there are lots of eating options close by, including the attached Luna Cafe, which I would recommend). 3. There is no shuttle (at least when I visited in February 2022) 4. Like other reviews have mentioned, photos posted online are pretty misleading in terms of both appearance and upkeep. It's not terrible, but the property is definitely showing its age. 5. The "L" train goes right by the hotel, so it can be very loud at all hours. I was able to sleep using earplugs though. 6. It's not a roach motel, but it wasn't the cleanest place either. I found debris left by the previous occupant of my room. And there was dust on many surfaces. 7. There is a $50 deposit charged. I got mine back, but just be aware of it in case there are issues.Okay, so having said all those things, I don't regret staying here. One of the main upsides to this place is its location: It's within a half hour walking distance of the Museum Campus, the Willis Tower, Millennium Park and the Magnificent Mile. And pretty much anywhere else can easily be reached using the CTA. Also, it's in a pretty safe area too, which is always a concern in Chicago.The hotel staff were pleasant enough to deal with, and helpful when I had questions. There is a paying parking lot across the street if you have a car (although I would recommend using the L over renting a car unless you plan to leave the city).So bottom line: this is a good place to lie down for the night and maybe take a quick shower if that's all you need. If you'd like more services, look elsewhere.”