“Tomar banho de água fria logo de manhã não contribui para um boa impressão...”

“To get to the hotel, you see signs on the road indicating that you are living the City of Oviedo and entering in the upper side area with different small towns, some industrial buildings and plenty of green areas. The hotel has a large pool located at the back and also a Gym, and this is my first visit to the hotel and neither have been open and looked abandoned. Parking is free and roofed and we have never been charged for it. This last time, I found reasons for not coming back ever. First, was the issue of making the reservation through the STAR TRAVEL tab at the official Eurostars website of which I am a member for the last years, I couldn't do it. and when trying to get my special rate upon arriving to the hotel lobby and after 45 minutes of cumbersome options I ended getting the same rate the girl at the front desk offered to any walk in guest. So my start traveler saving vanished. The price offered in the morning was cheaper by several euros. We got to room 135 in the first floor, on which most guests were staying (typically on-the-road salespeople or technical staff on the road, all of them in their 30's and travelling alone. The room has the standard simple but impeccable look of any Eurostars Hotel in the lower base price range with all the essential you expect in an Eurostars brand hotel. I missed having more comfortable pillows or a second set of the uncomfortable ones. Watching TV from bed was impossible, because the moment you sit on the bed with your back to the wall, the bed starts to slip, so I ended up disconnecting the laptop and taking it to the sofa lounge area in front of the front desk. On the real negative sides to report were the lack of cleanliness in the upper inside of the toilet, the accumulated dirt on the phone headset and receptacle and in the TV remote, (I have pictures to prove it that I plan to share with the Eurostars Headquarters shortly so they fix it. Now the REAL BAD part we have the bottles of water upon arrival and the all included breakfast buffet. Ever since COVID-19, Eurostars has had a difficult to follow standard breakfast buffet policy. The boxed breakfast advertised in their website (I GUESS) is reserved to the more luxurious locations. But the real problem is that we had stayed in the same hotel before the pandemic and the food and service is going down the hill. Their excellent self serve coffee machines were "out order", some of them exhibiting the internal parts to make sure you got the message. The one man show waiter was nowhere to be found when we arrived at 9:05. So we sat at a table for 4 that we found clean and set. We ordered two large coffees with lactose free milk that we have found in Eurostars, Madrid, Mexico (zona Rosa), Oviedo, Segovia and Palencia since January 2020 and we got a ""We don't have any" here. We always request fried eggs for breakfast but now we got "We don't have a cook at this hour" and we were invited to try the scrambled eggs -which are kept warm by means of an electronic device- the heating device had turned off and we found out were cold, we requested hot ones and after being offered a new batch, I saw the waiter re-heating the old one. So no eggs for breakfast. Upon returning home, I found out that I had left behind my laptop charger and reported it the same day. The lady at the reception told me to call her back the following night to find out if the charger was found. I disregarded that and called mid-morning and they mentioned that the cable was safely kept in their "lost and found" bin under my name but that they could not have it sent, and that I will have to make all arrangements to get it back. (we live 4 hours from the hotel.) A large number of ants found their way to the inside of a TOYOTA CH-R 2020, we ended bit in feet, arms and neck but nothing of major consequence. If you don't eat eggs, don't mind slipping beds, and are willing to bring your own pillow, this is the perfect hotel to stay in Orense. Spain”