“The moment we walked in we knew it was dirty. I went to the bathroom and there was toilet paper and the toilet was dirty. We then went to call the front desk and there was food and crumbs next to the phone. This is unacceptable for the price and my expectations of Marriot. Trust them not with their cleaning practices. At least they gave us a new clean room and should have given us a refund for the displesense we encountered when arriving from a long trip.”

“Marriott is the hotel chain I have been using now for many years. This property requires work (as an example, the elevator doors are all scratched). It is decent, but the cost still is high relative to the comfort and quality offered. The room was large, but it smelled as a dump basement. The mattress and pillow were not comfortable. Overall, it gave the impression of not been cleaned. Perhaps it is but it does not look and smell like one. The staff was nice and caring though. There is still no open restaurant. The Marriott club is just a room with some drinks in the fridge and microwaveable breakfast, but no hot coffee or tea (for those you need to go to the lobby or use a micro machine in your room if you have platinum status (!). This facility is in front of a major medical center and hospital. Patients’ families may need to stay here. They will find no easy escapes to their troubling thoughts. The pandemic took a tool on the industry, but I would have expected that by now and with all the federal government support received, this major corporation would have started the recovery to its greatness. This facility is not an example of it and I am very sorry to write it.”