Phone Number 7184789500
Casa Andina Standard Cusco San Blas
Chihuampatan, 278, Near Plaza de Armas, Cusco, 08000, Peru
Rating
4
Travelers Choice
2020
Price Level
$$
Rooms
37
Pets
Yes
24
May

Casa Andina Standard Cusco San Blas, Cusco

Casa Andina Standard Cusco San Blas

Casa Andina Standard Cusco San Blas

Price & Availability

Overall

Very Good
4
190 reviews
5
148
4
41
3
11
2
7
1
4

Customers Review

Value 3.5
Location 4.2
Cleanliness 4.3
Comfort 3.9
Neighborhood 4.1
Amenities 4
Condition 3.9
Quality 2.5
Recomendation 86.4%
“I fell ill during my stay here and all I wanted was a bowl of chicken soup delivered to my room. I figured this would be simple given that they leave a menu in the hotel room for their on site restaurant SAMA. Called the operator who said there is no room service. No problem, my wife walked down the hall to the restaurant to order the soup to bring back to the room. They said they would deliver it to the room. 1 hour later, still no soup and my wife went back to SAMA and was informed that they forgot the order. 2nd order placed, they promised delivery in 15 minutes. 30 minutes later I called the operator again to speak with the manager, who was unable to be reached. The operator was nice enough to go to the restaurant himself to see what was going on, but after another 30 minutes I was giving up on this hotel being able to meet my needs and got dressed the hotel to go to another restaurant and pray that I did not become more ill on the way. I was leaving my room when they finally arrived with the bowl of quinoa chicken soup, which had no quinoa in it at all. I asked to speak with the manager to file a complaint and was told that he was not able to be contacted, which is why I am taking the time to write this review. The amount of effort required by my wife and myself to get a bowl a soup speaks to the lack of coordination and hospitality at this hotel, and the fact that there are menus in every room for their onsite restaurant but are unable to coordinate this is absolutely ridiculous.”
— Jing Liu
“Muy buenas habitaciones. Personal muy atento. Bien ubicado.”
— Carlos Alberto del Piélago Cárdenas

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