“This is a long story. I had booked a honeymoon suite with Notos for May 2020 but due to Covid the bookings had to be cancelled. But, there was no free cancellation Option because of which we had to get the amount as a voucher for 900 euros to be used another time. We got the voucher and got in contact with the receptionist there in June 2021 and asked her to book us the Honeymoon suite for 3 days.. the honeymoon suite is currently under renovation because of which she offered to put my booking for a junior suite for 4 days. In order to get a better deal I asked her to book a plunge pool suite for 3 days starting 07-10 September as the rooms were 300 euros per night at that point. She asked me to WhatsApp the request and said she will enter the booking in their calendar. I sent the WhatsApp msg to the receptionist but I did not get a reply back from her. I followed up with her again in July but there was no reply again from her side. It was pretty frustrating because the entire Greece trip was booked but the confirmation of room from their side was not available. So I wrote her an email regarding customer handling and then she replied in August that they can offer the plunge pool suite for an extra of 300 euros after voucher amount which makes it 1200 euros. We were pretty upset about it and we decided to go for the junior suite in the end. We expected that she would come personally to us and apologize for her mistake but she did not even bother to make contact with us. I have the opinion that this woman screwed us royally just to make more money from the suites. We were dealt with another receptionist who was kind but it did not help with cooling us. The junior suite room that was provided is another story. The room had cobwebs on the Air conditioning areas and the bathrooms were below standards. Photos will follow.”

“Reservámos o quarto com 1 mês de antecedência e depois de 1 hora para fazer o check in, o gerente Alexandros que parece muito simpático, disse que havia um problema com o quarto mas que nos ia encaminhar para um outro alojamento ainda melhor. Fomos para a outra ponta da ilha no meio do nada, uma villa sem serviço de hotel, nem spa, e que não se pode sequer chamar de hotel. O gerente do Notos deixou de nos atender o telefone e continuava na internet a vender quartos (para as datas do nosso alojamento) no seu hotel a um preço 4 ou 5 vezes mais elevado do que aquele que tinhamos pago. Este senhor Alexandros é um mentiroso e burlão e este hotel é uma burla porque faz isto sistematicamente e deixa os turistas sem solução e presos na ilha. Não optem por este hotel mesmo que o preço vos pareça interessante porque vai-vos sair caro, para além de terem muitos problemas!Foi a pior experiência de hotelaria da minha vida! Quem me dera ter optado por um hotel de 1 estrela e não ter conhecido esse senhor Alexandros!”