“Upon arriving at the hotel to check in the manager advised me that I couldn’t get the room I wanted for the rate I booked it for and when I mentioned canceling the booking, I was advised that I would be charged the one night plus tax regardless if I stayed or not. The manager of hotel was very condescending in the way she explained the hotel policy. The Manager was also extremely passive aggressive. I was traveling with my husband and two small children. This woman has absolutely no hospitality. We ended up getting put into a room with a mold infested A/C. The pull out bed had dried up food in it. The rooms are over priced. It felt like we were at a Motel 8. They tack on these extra charges for a relaxation class and other amenities that you’re most likely not going to use. The area surrounding the hotel is nasty and dirty. There are homeless people in the streets around it as well. The only thing saving this review from a 1 star is the supervisor Johnny. He was accommodating and caring. He was able to get us into a new room without argument. It’s the little things that count; like the tone and body language you use with your guest. Even if you have a low budget hotel, the least you can be is accommodating and friendly. When I have guests at my house I greet them with a smile. I didn’t get that from manager at this hotel. I wish I could’ve stayed here another night but based on experience I won’t be. I’ll be giving my money to another brand and as much as love Marriott…. It just might be a Hilton. General Manager…. Put the manager with the blonde hair back in training and promote Johnny to manager. It will be good for business. Side note: the new room Johnny put me in had mold in the ac as well but not nearly as much as the first room.”

“I am forever grateful to the staff of the Miami Medical Center Springhill.For a few months at the end of 2020 leading up to my brain surgery on 12/21/20, they knew my name and I knew all of them and they all embraced me and made me feel like family.I received the same room on the first floor (reserved for patients and their families only) every single time.They welcomed me with a warm smile, extra towels and water, without fail.They made food delivery recommendations and then accepted for me.They could not have gone out of their way more to help make the surgery process perfect. I believe I stayed 5 times in one of the most beautiful rooms I'd ever stayed (which also had a pull out couch for family members that wanted to come with me).They allowed me to pull into the garage before check in just by hearing my voice.I truly feel that I've never had a warmer reception anywhere around the world that I have stayed.They are 10 stars to me and that includes every staff member. They are consistently beautiful people who truly care.If you have to go to any nearby doctor or hospital, stay here. They are only two blocks away from Jackson Memorial.Love you guys. Thank you”