Hotel Riu Plaza España
Gran Via, 84, Near Royal Palace of Madrid, Madrid, 28013, Spain
Rating
4.6
Price Level
$$
غرف
583
Pets
No
19
May
Hotel Riu Plaza España, Madrid
Price & Availability
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Overall
Wonderful
4.6
2536 reviews
5
963
4
321
3
101
2
82
1
140
Customers Review
Cleanliness 4.8
Comfort 4.6
Amenities 4.6
Condition 4.7
“This hotel is very special: one of the best locations in Madrid, the best view you can ever hope for, the service of the employees at the pool: Angelica, Jonás, Sonia and Silvia is amazing!!!
We arrived on Saturday August 29, 2020, I had issues with the information provided to me for reservation and access to the pool. The manager upgraded my room and I had to pay a supplement for an additional person, which no one informed me of, evenI if I had sent an email. I thought it was so thoughtful, till I discovered that it was what they had already on the web. I understand it is a Covid-19 situation, but information is missing. Also, everything you can ask for, you pay for! Nothing is offered despite the empty hotel. They didn’t allow us 2 hours of late check-out as we have conference calls at the same time of check-out, at 11:00, especially that breakfast is between 9 and 10:30.Hence, make sure you are fully informed of all your options to avoid surprises, by asking many times questions and details. I must admit that overall our stay was good, thanks to the amazing staff... I will come back, only for those 4!”
— Aline Berbari
“Great location, great doormen. Service a bit slow overall and rooms quite basic.”
— Donné Lee Black
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