A key location near the Willis Tower lavish beds and a fabulous on-site restaurant make the sleek W Hotel Chicago - City Center a favorite with our guests. Set in a 22-story building with cool public spaces and an equally cool crowd the W offers 403 rooms with sinkably soft beds boasting 350-thread-count sheets goose down comforters and feather pillows (or choose an alternate from the pillow menu). There are 42-inch flat-panel LCD TVs a DVD library of movies Wi-Fi (for a fee in rooms free in the lobby) and luxe baths boasting signature toiletries. The hotel's well-regarded restaurant serves contemporary American cuisine and a see-and-be-seen lounge is the place to sip a cocktail plus night owls can crunch numbers or abs at any hour — the business and fitness facilities are open 24 hours a day. Better yet the W's Whatever/Whenever service can make anything happen (fees may apply). The W Hotel is in Chicago's business district two blocks from the Willis Tower the tallest building in North America. It's 18 miles southeast of O'Hare International Airport and eight miles northeast of Midway. The Chicago L train provides transportation from both airports to the downtown area with the Blue Line (O'Hare) and Orange Line (Midway) bringing guests within four blocks of the hotel. Take the Orange Line six minutes northeast to reach Millennium Park renowned for its famed public art pieces or visit the Art Institute and the Chicago Symphony Orchestra both an 11-minute walk.
Disclaimer: The image shown is for illustrative purposes only and may not represent the actual hotel room. The room layout, furniture, amenities, and view may vary depending on the availability and location of the hotel.
“Staff was friendly and accommodating. Front desk was very helpful with setting up room. Hotel was very clean and hip. Breakfast was reasonably priced and arrived quickly. Location is good, but most businesses around closed early or not open. This was a weekend stay. This is no fault of the hotel.”
— Verified Hotel Guest
“Location and rooms No coffee in room”
— Nancy
Customers review
Overall Good, 3.9
Value 3.6
Location 4.3
Cleanliness 4.3
Comfort 3.8
Neighborhood 4.3
Amenities 4.2
Condition 4
Recomendation 70.9%
Paloma Delgadillo
Jan 24, 2022
5
I enjoyed my stay here. The employees are very friendly and helpful. The accomodations are very nice and there's plenty of room. The breakfast and dinner selections are pretty solid and so you'll be taken care of if you stick with room service as opposed to ordering in. The only tiny nit is that the bathroom door slides and is a little hard to open. Anyway, it's a great place to stay, and I would recommend.
Maya Johnson
Jan 13, 2022
5
Jolene is the best !!
Just wanted to give her a special thank you for accommodating all of my birthday needs. The room, balloons, and experience was amazing .
I truly received the best VIP service.
I'm soo happy that I choose that hotel to celebrate my birthday .
Robert Stewart
Jan 01, 2022
1
If you like sleeping in 75 degree temperatures. No AC, heat is blasted throughout the building. Would never stay here again
Kay
Dec 04, 2021
5
It was really nice I think that who ever would like to stay there is going to have a wonderful time. The rooms are very clean and the service is absolutely fantastic my mom was hosting a party and I helped and the other people who helped named Russell and Jill are very helpful with helping us set up! I really enjoyed my stay and I hope that who ever is going to stay here over the holidays will really enjoy their stay!
-K B
K B
Dec 04, 2021
5
It was really nice I think that who ever would like to stay there is going to have a wonderful time. The rooms are very clean and the service is absolutely fantastic my mom was hosting a party and I helped and the other people who helped named Russell and Jill are very helpful with helping us set up! I really enjoyed my stay and I hope that who ever is going to stay here over the holidays will really enjoy their stay!
-K B
Ken Smedberg
Oct 22, 2021
5
The service was superior -- bar restaurant, checking and maid service. The rooms are good. One thing to remember when you get your plastic key, When you get in the elevator you need to place the key in the black little square at the top of the panel and then press your room. Try the restaurant for breakfast. It is as good as you get.
Justina Krupa
Oct 20, 2021
4
The room was nice. The bathroom was spacious and clean. The bed was very comfortable. The lighting in the bathroom was terrible. The mini fridge was completely empty and the iron was missing. We waited to check-in for a while too. For the price in Chicago, it's a great hotel.
Paulina Gonzalez
Oct 04, 2021
5
Miguel was one of the kindest and most welcoming hotel receptionist I have encountered. Great bar at the entrance. Superb location. And you’re guaranteed to have a great stay whenever there is great service. Hoping to stay here again!
Alejandra Sanchez Herrera
Sep 27, 2021
5
Miguel made our stay perfect! He was awesome and went above and beyond. The hotel was very clean, amenities were really nice, we got the top floor, view was awesome!!!! I’ll definitely come back in the future.
antoine burner
Aug 24, 2021
5
Don't forget to use ʜᴏᴛᴇʟʙᴜʟʟʏ. ᴄᴏᴍ when booking a room. This web site will compare thousands of hotel sites and normally will have prices much cheaper than others! Thank me later! This resort is one of the best in this area. I've been coming here for a very long time. If you choose this place you for sure will love it I'm sure!
Very nice and clean hotel. It's not very posh but the ambience is wonderful and the staff is awesome. Any and all issues are addressed immediately regardless of the time. They are quick to offer remedies. I will visit again soon!!!
Sherry
Nov 17, 2019
0.5
Nothing Desk was not clean, no fitted sheet, so the mattress was constantly exposed, carpet not tacked down - hazard, could hear the shower and the toilet flushing from another room, shower pressure was awful. Would never stay there again
Chad
Sep 24, 2019
4.5
Location great. Nice room. Great service.
Verified Hotel Guest
May 31, 2019
4.5
The hotel employee is a very good staff who helped me a lot.
Verified Hotel Guest
Mar 26, 2019
5
It was close to where we needed to be. The staff is always pleasant and accommodating. No
Verified Hotel Guest
Mar 19, 2019
2
The staff. The room was so small, you had to upgrade it to be able to fit a rollaway for a second person. The cost for a rollaway was outrageous! Marriott may have taken the place over, but that wasn't a Marriott bed! This wasn't a 4 star hotel. Disappointin
Alexei
Jan 04, 2019
4.5
It's a pretty cool hotel. Got a couple of unexplained charges after I left, emailed them twice and never heard back.
Adam
Dec 20, 2018
4
Great vibe in the lobby bar when you walk in. I got a really small room and was charged for the free WiFi.
Nancy
Dec 18, 2018
5
Location and rooms No coffee in room
Verified Hotel Guest
Dec 04, 2018
4
Staff was friendly and accommodating. Front desk was very helpful with setting up room. Hotel was very clean and hip. Breakfast was reasonably priced and arrived quickly. Location is good, but most businesses around closed early or not open. This was a weekend stay. This is no fault of the hotel.
Saranya
Nov 23, 2018
1.5
It's near to Willis tower The room is too small. In the pictures, it looked big. But greatly disappointed
Verified Hotel Guest
Nov 06, 2018
2.5
It was clean The room might as well have been a closet.
Fabienne E
Amazing stay
5
Everyone was so nice and friendly and everyone did their best to accommodate our needs. Would definitely stay again!
The rooms were very nice and spacious and the bathroom was incredibly clean and...
Ashley R
Group Visit
5
Beautiful hotel in a great location! Eden and Vicki were both very helpful in booking our room block and arranging everything that we needed. The hotel bar is very nice, great for a group to mingle...
Zachary R
first getaway with gf
5
we had an issue in our washrooom the first afternoon of our 2 night getaway. I unfortunately had to go downstairs after going back and forth with service to get an engineer to the room. I then spoke...
JCMExplorer
Great location, but let down by amenities!
3
Stayed two nights over Thanksgiving. Not the first time Iâd stayed here and previously rated it very highly (when Starwood).
Location is great. Next to Willis Tower and in walking distance to...
catdad
I Liked The Hotel But Read On To Find Out Why Only Three Stars
3
If you are looking for a big downtown hotel with luxurious appointments and tons of attentive service, stay somewhere else. If you are looking for a convenient city center location, a beautiful old...
joelcM7611JQ
This place is a dump
1
Donât stay here. Nice lobby but itâs a facade. The hallways are dated and there is no AC currently above the 6th floor. Originally reserved a Spectacular King room on the 17th floor but there was no...
matay20
Lovely quite hotel.
5
Lovely quiet hotel in the business quarter of Chicago.
Itâs about 5 blocks from millennium park but a direct walk along West Adam Street.
Arrived in the evening and the hotel reception is tucked away...
498meghanj
Great
5
Everything about this hotel is great. Great service, great rooms, everything is clean. Staff is friendly. The location is perfect for both work and fun; the bar in the lobby has a great vibe. We...
titang2013
Great location!
5
Great place to stay ,walking distance to everything. Close to subway blue line that connects to ORD, food and restaurant , shopping & Staff are always helpful special thanks â¦â¦â¦â¦â¦â¦â¦to Fatima...
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