“To start off with I must say the staff and management at this hotel are very receptive and helpful and worked very hard to help us solve our problems. The customer service at this hotel must be commended. However, this hotel has some major issues that cannot go unnoticed. First off, the executive lounge at this hotel is quite literally a scam. On the hotel's website the lounge claims to be an actual space within the hotel to relax in that has panoramic views of the city. This is not the case at all as the "executive lounge" is just a restaurant and the only perk of having lounge access is that you get free drinks and breakfast. Also the air conditioning for he most part at this hotel does not work and the hotel staff don't have the information to know if it even works in your specific room leaving you often stranded with unknown information regarding this. For a high end hotel in London not having air conditioning in the summer is pretty unacceptable, especially when the hotel's website claims to have air conditioning. Lastly, the rooms at this hotel are far worse than what the website makes them out to look like. Very small and crammed spaces especially the bathrooms and much worse in quality than what they are displayed like on the website. Overall, the customer service is great at this place but the other major problems cannot be ignored. Would not recommend staying at this place.”

“I stayed in this hotel on 16th of December with my family for one night for which I paid 420£ and my credit statement shows that they charged my extra 50£ which I do not know what for. The room was cold. My daughters kept shivering all night and when I told them that there is no heating in room. They sent one blanket for four of us. Room and the attached toilet was small as compared what rest of hotels offer at this rate to family. I wasn’t very pleased with my stay especially when my family suffered and got sick. I asked them to change room and they sent only one blanket. That was their service. They don’t have any valet service. Their ramp to parking in and out is too narrow and curved that I almost scratch my car.”