Experience Southern Charm at DoubleTree by Hilton Hotel Charlotte

Matthew Martin

Mar 22, 2023

2

Soooo this is going to be a VERY unorthodox review. The staff here is AMAZING! Literally amazing! They’re very energetic, fast, fun, and friendly. The location is perfect. A nice 3 mile loop around the city and you’ve seen it all from this hotel…. But the rooms are not clean at ALL. This hotel is our companies preferred location, hence why I stay here for either events or conferences. The past few times it’s been hit or miss, but room 512 is a “swing and miss” to put it nicely. Please see photos. Black Mold in the bathroom, Pink mold in the bathroom, molded ceiling “water leak”, cracking ceiling, hair literally stuck to ceiling (literally), lord knows what on the door, the shower faucet was literally over flowing with water like it’s been hit by a bus…. Sorry Hilton/DoubleTree for the review. I just had to be honest.

Damien Robinson

Feb 05, 2023

4

The stay that me and my friend had at this Double Tree Hotel was pretty good for the most part. It was hard to navigate around the area from this spot at first, but after the first time, it became easy to do so. The room, itself, was very clean and comfortable. Our only other complaint would be that when we left the elevator of the hotel was shut down for some reason when we were heading out and we had to take the stairs when I had an incredibly heavy suitcase to carry around with me. Other than those two minor gripes, our stay here was good and we will probably be back again soon.

Rel

Dec 09, 2022

5

We stayed here because it was the closest hotel to the Fillmore and we were seeing a concert. We worked with Ron at the front desk, and he was very professional and helped us get into a room before our show so we could enjoy Charlotte. Room was very clean. We stayed in a king size room and the bed was comfortable and the hotel was quiet so we got a good night sleep. Check out was easy. Would stay again.

Veronica Jacob

Dec 04, 2022

2

Forgot to give parking pass when first arrived. Things happen, I understand. Rooms were old and small tv but decent. ac/heat is really loud all day, toilet ran all night. Asked for a late check out as a diamond and they said no. Food/drinks were good. I can only describe as just ok, nothing impressive for 180/200 a night. I’m waiting for my bill and will update if there are any issues there.

Michael Wiles

Oct 22, 2022

1

I had a serious headache shortly after I got to my room, I left to go to dinner and my lightened a bit. I came back and went to bed. The next morning I woke up with a serious headache again. As I was getting ready for my meeting I noticed a kind of urine smell, which I determined was mildew from my air unit. I told the guy working the desk downstairs about the mildewand that i am allergic to mold, and I also told him that I wanted to change rooms. He said " we are booked up tonight, but tell the girl that comes in the afternoon and she can try to get you switched. " I had no option but to endure the room for another night. When I checked out he didn't ask me how was my stay or anything like that, so I could not tell him how miserable my stay was.

heatherleighflies

Great stay

5

This is a great location and the hotel staff is extremely friendly. They were easy to talk to and great with recommendations for food, which were spot on! I really enjoyed this hotel. I stay here for...

lscarleth504

My experience

3

Great location. Staff were very friendly and welcoming. I would say my stayed couldâve been made more comfortable by having a sink that worked properly (it was clogged) & the toilet had low water...

Betskis2

Disingenuous desk manager/staff

1

Very disappointed in our experience at the DoubleTree. We are Hilton Honors members and have stayed at numerous Hilton properties all over the world. Would never return to this establishment nor...

TexasZDog

All Around Bad Experience

1

Got sick off of food from restaurant. Hotel is very understaffed and poor service at front desk and restaurant. The rooms were also bizarre. First hotel where I have seen the toilet extend directly...

pioneergypsytraveler

Layover to down South

5

The team members were welcoming and engaging, from the front desk team recommending restaurant dishes to the very accommodating Angelina at the bar. The food was delicious, especially the tomato...

DoubleTree by Hilton Hotel Charlotte, Charlotte

DoubleTree by Hilton Hotel Charlotte

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