“The Hilton London Croydon hotel is a pretty bland sort of building from the outside and the theme is repeated inside. For some reason they had 3 service staff on reception, two were casually chatting with a customer and a third was dealing with what was almost a queue to register. They also have the reception desk closed off with a Perspex screen - fine but it left no space to actually write on the registration form ( and I found myself wondering why we had to complete a registration form anyway, seemed so dated?). The security on the lifts was tight, you have to swipe your card across a panel before the lift will function - all a bit weird and I'm ashamed to say, I had to get help from a couple of kids who had entered the lift. I was annoyed to find out that parking was an additional £9.00 per night - I had emailed the hotel and phoned ahead to confirm parking was available and nothing had been mentioned. All I got back from my email asking whether parking would be available was a very abrupt "it's on a first come first serve basis", which frankly, considering I was driving from the South some 80 miles to the hotel and had no idea of the area (Croydon is a dump), was to say the least unnerving. Breakfast was fine but by 8am the food was looking a bit shrivelled up. The rooms were pleasantly bland but the loo had not loo brush? The heating in the room was set for 25C and would not be altered, so it soon became a tad stuffy. I could have requested someone come up to sort it out but I was tired and let it slide. The main entrance leads directly onto the lounge and then to the breakfast/dining room. I can't say that I thought the decor was up to much, bland, inoffensive bordering on dull - the breakfast room reminded me more of IKEA than a reputed hotel. Overall I can't say it was bad but certainly uninspiring... El hotel Hilton London Croydon es un tipo de edificio bastante soso desde el exterior y el tema se repite en el interior. Por alguna razón, tenían 3 empleados de servicio en la recepción, dos estaban charlando casualmente con un cliente y un tercero estaba lidiando con lo que era casi una cola para registrarse. También tienen el mostrador de recepción cerrado con una pantalla Perspex, bien, pero no dejaba espacio para escribir en el formulario de registro (y me pregunté por qué teníamos que completar un formulario de registro de todos modos, ¿parecía tan anticuado?). La seguridad en los ascensores era estricta, tienes que deslizar tu tarjeta a través de un panel antes de que el ascensor funcione, todo un poco raro y me da vergüenza decirlo, tuve que pedir ayuda a un par de niños que habían entrado en el ascensor. . Me molestó descubrir que el estacionamiento costaba £ 9. 00 adicionales por noche; le envié un correo electrónico al hotel y llamé con anticipación para confirmar que el estacionamiento estaba disponible y no se había mencionado nada. Todo lo que recibí de mi correo electrónico preguntando si habría estacionamiento disponible fue un muy abrupto "es por orden de llegada", que francamente, teniendo en cuenta que estaba conduciendo desde el sur unas 80 millas hasta el hotel y no tenía idea de la área (Croydon es un basurero), era por decir lo menos desconcertante. El desayuno estaba bien, pero a las 8 am la comida se veía un poco arrugada. Las habitaciones eran agradablemente sosa pero el retrete no tenía cepillo de retrete? La calefacción de la habitación estaba configurada a 25 ° C y no se modificaría, por lo que pronto se volvió un poco sofocante. Podría haber pedido a alguien que viniera a solucionarlo, pero estaba cansado y lo dejé pasar. La entrada principal conduce directamente al salón y luego a la sala de desayunos/comedor. No puedo decir que la decoración me pareciera demasiado, sosa, inofensiva y casi aburrida: la sala de desayunos me recordaba más a IKEA que a un hotel de renombre. En general, no puedo decir que haya sido malo, pero ciertamente poco inspirador...”

“Ive really enjoyed my stay here from the beginning when I walked in I was welcomed by staff on duty. Helping me out with my key, explaining about timings. The staff during breakfast are brilliant. They are always cheerful and chatty which is so refreshing. Breakfast is great, with lots of choices, omelettes made to order, full cooked, fresh salad, Continental so much to choose from. Great choice in Teas. I find the rooms really comfortable, clean, nice and airey. Tea making facilities, a fridge, iron, hairdryer. Nice fluffy towels, which you can wrap around yourself after a shower. A real bonus. The rooms are cleaned daily unless you state otherwise. Beds are big and comfy, you disappear into the pillows. Overall a lovely experience. Thank You.”