“In the last 8 weeks of NYC travel I have stayed 4 times at this location. My first stay was excellent.Every subsequent stay has been worse and worse until I’m now no longer considering staying here on my upcoming NYC trips.The staff is stressed, which is unfortunately normal in this post COVID world, but this leads them to being openly combative with guests and even themselves.Fortunately the Hilton app is 99% reliable and you can skip the front desk all together, if your room’s key sensor is working right. If.The rooms are fine once you get in, but are showing age and neglect (cracked sinks and shower, wobbly doors, fridges that don’t work, water damage, etc).The elevators are absolutely deplorable and ruin the entire hotel experience. 15 sweltering minutes to get from your room to the ground floor crammed into an elevator with 15 other people as it stops on 30+ floors on the way down.Best advice is if you have to stay here, get the lowest floor room you can and take the steps.This is ranked a 4 star, but it has no right to be.Better hotels exist in the FIDI even at a 3 star level.Go elsewhere.”

“Good location but the hotel had fundamental problems and I wouldn't stay here again. Staff were great, including the manager who resolved a problem quickly and in a friendly manner. Location was excellent - three minute walk to the ferry, and Whitehall St subway station is just at the end of the street. The room was small, but that's expected for NYC - it was modern and well appointed. Breakfast in the restaurant was good. The problems though: 1. Noise - the window was not well sealed so everything going on outside could be heard clearly. There's also very little internal soundproofing, so your neighbour and their TV can be heard clearly, as can anything happening in the corridor. 2. Elevators. At peak times they were unusable - for example, at 10am we waited 30 minutes and had to let three completely full cars go before eventually taking the stairs from the 21st floor - with a young child. Other times were less of an issue but there was still a wait. 3. Calibre of other guests - the corridor on our floor smelled heavily of cannabis on numerous occasions. On returning to our room one of the times we noticed that housekeeping had opened our window - presumably because the smell had made it into our room. I get the impression that the hotel is used by groups. 4. Drain flies - not sure whether it was just our room but we saw a lot of drain flies around the bathroom, which wasn't exactly welcoming.”