“There are paper thin walls with doors adjoining the rooms so you can hear EVERYTHING. The man next door to me must be sick so I’ve had to endure 48 hrs of him coughing. He literally sounds like he’s in my room. It’s not as if you can complain about your neighbor coughing. They need to do something to keep the sound out from room to room. I had to deal with this for two nights and for what I paid it’s unacceptable.The location is good and the room size is small but manageable. The bathrooms are just a joke. They’re so tiny you can barely fit on the toilet. The staff was friendly and the rooms were clean. They do serve complimentary breakfast but it’s nothing but a bunch of processed food. No noise was coming from outside. It was all from whoever was in the next room. (which is why I’m currently awake at 5am from his coughing)There was also the fact that I had a migraine and put the do not disturb sign on the door… only for housekeeping to come banging on the door asking if I wanted new towels. What the hell is the point of having the signs on the door? I agree with the other comments that they either can’t read or just completely ignore the do not disturb sign.As a bonvoy member this was pretty disappointing. The whole stay was pretty horrific.”

“We've stayed at this hotel twice when coming to NYC and have had good experiences both times. Our first time staying here our room was slightly larger than our second time staying which wasn't a big deal, just something we noticed. Given it's NYC, you can expect large rooms unless you're dropping a lot of $$$. During our second stay we noticed the mattress wasn't very comfortable compared to our first stay. Other than that, the hotel is in an excellent location. 5th avenue is a short walk up the block and it's about a 10-15 minute walk to the nearest metro station. The lobby always has water available and the breakfast selection was excellent.”