“I want to start by saying the room was very nice and well cleaned. Now to start, myself and another Soldier arrived to check-in. Someone who I thought was a vendor, wore kakis and a grey shirt, stared to wait five minutes and someone would be out to help us. I went to the restroom and came back and was still waiting. Finally, a female worker came to assist us, check-in was good and quick. Now, check-out was not. My coworkers and I finished our duty earlier and wanted to check out. For government employees in Florida you can sign a tax exempt form, and we typically get this form from the front desk and we fill it out for them. However, the male I thought was the vendor yesterday was actually a hotel worker and working the front desk, wearing khakis and a navy shirt, no name tag. As usual for checking out, we asked for the tax exempt form, and he then stated billing was closed and there was nothing he could do, we informed him billing has nothing to do with giving us a tax exempt form. He kept arguing with us, and when we asked for the manager he stated one would be in at 8am. Time came and he stated it would be 9am, and then finally stated the manager-Walter- would be in 4pm. Who we plan to call and speak to about this. Also, when we asked this male worker what his name was, he stated it was “James” and wrote it on a card. I tried to explain to him that if he didn’t know how to properly remove the taxes (after we would provide a tax exempt form to him) then please call someone or the manager to assist with walking him through. He once again kept bringing up billing and stating he couldn’t do anything. We stated we would call later and speak with this manager, Walter, at 4pm. “James” stated to try at 5-6pm because the managers are sometimes late. We asked for him to proceed to check us out and we would try to resolve with his manager later, which hopefully we can, and he stated if we waited until 4pm then the manager would check us out and do the tax exemption (we said no because we would be charged two days and not one). One of the Soldiers received her check-out receipt stating it was paid by cash ( we all paid by card because for military we have to) so we were confused why he had done that.”

“Quartos limpos e estrutura nova, muito bem organizado. Staff amigável.”