“The staff is friendly and helpful, but the hotel felt dirty and pretty run down. The rooms were so tiny. Maybe it’s a New York thing, but goodness the space is very tight. The coffee pot was broken, there wasn’t a breakfast option at all (free, paid, or room service). I booked a room here specifically for the amenities advertised, such as a bar and restaurant, but it was closed for our entire weekend stay. The location is pretty good with many things within walking distance and easy access to public transportation. The parking options are not plentiful however and the lot the hotel contracts with was full and pretty pricey. For 24-hours it’s about $30, but that’s only if you do not leave the lot. After driving around on a Friday afternoon for a couple hours searching desperately for a place to park, we spoke to a gentleman who works at the hotel. He offered free parking in front of the hotel (named commercial zone) for the evening, which we ended up being able to keep there for the entire weekend at no charge. Note: if you’re a unfamiliar with how the parking in New York works, it is FREE nearly everywhere on weekends ONLY. Weekdays, however, it’s hard to find and very pricey ($30 is the cheapest I saw).”

“DO NOT STAY HERE!!!!!!!!!!!! WARNING!!!! The photos posted on their website are NOT AT ALL what the hotel looks like. It is FILTHY. THE RESTAURANT does not exist. The door is taped up with a black trash bag. Windows are broken. The dirty chairs in the lobby look like they came from a second-hand office store. The desk has a covid screen set up and there are waste cans near where you check in. They bring their supplies in from an area behind the so-called reception desk, so the elevators (which are also dirty and dented) are used constantly by staff and carts of cleaning people. The only good news is their cleaning people do show up. The rooms need a complete overhaul. Paint is chipped. My box mattress was falling apart. !!! The paper pull down window screen had holes in it. The television did not work -- only one channel came in and one news channel -- spotty. The carpet in the hallway was dirty. The safe did not work. My family stay in Marriott hotels very often and we love the brand. I was sad to see the was called a Bonvoy Marriott. SOMETHING NEEDS TO BE DONE! I MENTIONED ALL THIS TO THE STAFF AT THE FRONT AND GOT A BLANK STARE.”