Phone Number 7184789500
Grand Hyatt Playa Del Carmen Resort
1a Avenida Esquina Calle 26, Colcentro, Near 3D Museum of Wonders, Playa del Carmen, 77710, Mexico
Rating
4.5
Travelers Choice
2021
Price Level
$$$$
Rooms
314
Pets
Yes
from $ 3,327.43
30
Dec

Grand Hyatt Playa Del Carmen Resort, Playa del Carmen

Grand Hyatt Playa Del Carmen Resort

Get away to Grand Hyatt Playa del Carmen Resort and the Caribbean Coast of Quintana Roo. Retreat to beachfront rooms with balconies and suites with private plunge pools overlooking beautiful gardens or the ocean. Walk the vibrant Quinta Avenida, one block away from the resort, for eclectic shopping, dining, and nightlife destinations. Located on a privileged stretch of white sand on Playa Mamitas, facing the turquoise waters of the Mexican Caribbean and surrounded by the energy and excitement of La Quinta Avenida – Fifth Avenue - which is just one blocck from the hotel. The design concept by acclaimed Mexican architect Sordo Madaleno and award-winning New York based Rockwell Group translates into spaces that are original and memorable, where guests will find subtle characteristics and the spirit of the destination through natural elements, artwork, textures and light. The rooms and suites are designed to create a sense of an oasis and the natural yet chic materials create an atmosphere of modern casualness. Your apartment-style retreat sets the mood for relaxation, and magnificent floor-to-ceiling windows allow amazing views of the natural beauty of the place.

Grand Hyatt Playa Del Carmen Resort

Price & Availability

Select your room

Grand Hyatt Playa Del Carmen Resort

1 King Bed With Partial Ocean View ·

Room Only
Total
$ 3,327.43
Grand Hyatt Playa Del Carmen Resort

2 Queen Beds With Partial Ocean View ·

Room Only
Total
$ 3,421.38
Grand Hyatt Playa Del Carmen Resort

Habitación - Vista Mar Parcial ·

Room Only
Total
$ 3,434.86
Grand Hyatt Playa Del Carmen Resort

Double Room King Bed - Partial Ocean View ·

Room Only
Total
$ 3,486.95
Grand Hyatt Playa Del Carmen Resort

1 King Bed - Partial Ocean View ·

Room Only
54% discount
Total
$ 3,557.36
Grand Hyatt Playa Del Carmen Resort

2 Queen Beds - Partial Ocean View ·

Room Only
54% discount
Total
$ 3,657.84
Grand Hyatt Playa Del Carmen Resort

1 King Bed With Partial Ocean View ·

Bed & Breakfast
Total
$ 3,767.48
Grand Hyatt Playa Del Carmen Resort

Queen/queen - Reduced Sea View Non Refundable ·

Room Only
Total
$ 3,820.91
Grand Hyatt Playa Del Carmen Resort

Room Superior With Garden View ·

Room Only
Total
$ 3,865.62
Grand Hyatt Playa Del Carmen Resort

Room Superior Garden View ·

Room Only
Total
$ 3,873.82
Grand Hyatt Playa Del Carmen Resort

Habitación - Vista Mar Parcial ·

Bed & Breakfast
Total
$ 3,889.23
Grand Hyatt Playa Del Carmen Resort

Habitación Superior - Vista Jardín ·

Room Only
Total
$ 3,891.73
Grand Hyatt Playa Del Carmen Resort

Room Premium With Partial Sea View ·

Room Only
Total
$ 3,907.64
Grand Hyatt Playa Del Carmen Resort

Room Premium ·

Room Only
Total
$ 3,913.94
Grand Hyatt Playa Del Carmen Resort

2 Queen Beds With Partial Ocean View ·

Bed & Breakfast
Total
$ 3,930.92
Grand Hyatt Playa Del Carmen Resort

Double Room King Bed - Partial Ocean View ·

Bed & Breakfast
Total
$ 3,948.58
Grand Hyatt Playa Del Carmen Resort

Habitación Superior Vistas Al JardÍn ·

Room Only
Total
$ 3,950.07
Grand Hyatt Playa Del Carmen Resort

Habitación Premium ·

Room Only
Total
$ 3,990.98
Grand Hyatt Playa Del Carmen Resort

1 King Bed - Partial Ocean View ·

Bed & Breakfast
54% discount
Total
$ 4,028.04
Grand Hyatt Playa Del Carmen Resort

Double Room Premium With Partial Sea View ·

Room Only
Total
$ 4,089.28
Grand Hyatt Playa Del Carmen Resort

Double Premium ·

Room Only
Total
$ 4,094.25
Grand Hyatt Playa Del Carmen Resort

2 Queen Beds - Partial Ocean View ·

Bed & Breakfast
54% discount
Total
$ 4,202.85
Grand Hyatt Playa Del Carmen Resort

Habitación Con Acceso A La Piscina ·

Room Only
Total
$ 4,287.68
Grand Hyatt Playa Del Carmen Resort

Double Room Luxury With Ocean View ·

Room Only
Total
$ 4,379.32
Grand Hyatt Playa Del Carmen Resort

Double Luxury ·

Room Only
Total
$ 4,382.77
Grand Hyatt Playa Del Carmen Resort

Queen/queen - Reduced Sea View Non Refundable ·

Bed & Breakfast
Total
$ 4,390.17
Grand Hyatt Playa Del Carmen Resort

Habitación Lujo - Vista Mar ·

Room Only
Total
$ 4,409.48
Grand Hyatt Playa Del Carmen Resort

Doble Luxury ·

Room Only
Total
$ 4,469.06
Grand Hyatt Playa Del Carmen Resort

Garden View with 1 King bed with small plunge pool ·

Room Only · 1 King Bed
Total
$ 4,717.89
Grand Hyatt Playa Del Carmen Resort

Standard Rate / 1 King Mini Pool - WPB25 ·

Room Only
Total
$ 4,728.33
Grand Hyatt Playa Del Carmen Resort

Partial Ocean View Room with 1 King Bed ·

Room Only · 1 King Bed
Total
$ 4,749.29
Grand Hyatt Playa Del Carmen Resort

1 King Mini Pool ·

Room Only
Total
$ 4,749.92
Grand Hyatt Playa Del Carmen Resort

Standard Rate / 1 King Bed Partial Ocean View - WPB25 ·

Room Only
Total
$ 4,768.42
Grand Hyatt Playa Del Carmen Resort

Habitación Con Vista Parcial Al Mar Y 1 Cama King ·

Room Only
Total
$ 4,799.92
Grand Hyatt Playa Del Carmen Resort

1 KING MINI POOL ·

Room Only
Total
$ 4,856.91
Grand Hyatt Playa Del Carmen Resort

Doble Cama King Size ·

Room Only
Total
$ 4,884.85
Grand Hyatt Playa Del Carmen Resort

Partial Ocean View Room with 2 Queen Beds ·

Room Only · 2 Queen Beds
Total
$ 4,886.83
Grand Hyatt Playa Del Carmen Resort

1 KG PART OCN VW ·

Room Only
Total
$ 4,898.18
Grand Hyatt Playa Del Carmen Resort

Double Pool View ·

Room Only
Total
$ 4,938.36
Grand Hyatt Playa Del Carmen Resort

Standard Rate / 2 Queen Beds Partial Ocean View - WPB25 ·

Room Only
Total
$ 4,943.76
Grand Hyatt Playa Del Carmen Resort

Habitación Con Acceso A La Piscina ·

Bed & Breakfast
Total
$ 4,945.48
Grand Hyatt Playa Del Carmen Resort

2 Qn Part Ocn Vw ·

Room Only
Total
$ 4,973.45
Grand Hyatt Playa Del Carmen Resort

Double Partial Ocean View King Bed ·

Room Only
Total
$ 4,985.64
Grand Hyatt Playa Del Carmen Resort

Room Luxury ·

Room Only
Total
$ 4,995.85
Grand Hyatt Playa Del Carmen Resort

Habitación Lujo - Vista Piscina ·

Room Only
Total
$ 5,031.77
Grand Hyatt Playa Del Carmen Resort

Doble Vistas Al Oceano Dos Camas Queen Size ·

Room Only
Total
$ 5,070.28
Grand Hyatt Playa Del Carmen Resort

2 QN PART OCN VW ·

Room Only
Total
$ 5,078.38
Grand Hyatt Playa Del Carmen Resort

Garden View With 1 King Bed With Small Plunge Pool Non-refundable ·

Room Only
Total
$ 5,082.79
Grand Hyatt Playa Del Carmen Resort

Ocean Front Room with 2 Queen Beds ·

Room Only · 2 Queen Beds
Total
$ 5,106.98
Grand Hyatt Playa Del Carmen Resort

Standard Rate / 1 King Mini Pool - WPB20 ·

Room Only
Total
$ 5,120.81
Grand Hyatt Playa Del Carmen Resort

Habitación Frente Al Mar Con 2 Camas Queen ·

Room Only
Total
$ 5,161.39
Grand Hyatt Playa Del Carmen Resort

Standard Rate / 1 King Bed Partial Ocean View - WPB20 ·

Room Only
Total
$ 5,164.22
Grand Hyatt Playa Del Carmen Resort

Standard Rate / 2 Queen Beds Ocean Front - WPB25 ·

Room Only
Total
$ 5,224.35
Grand Hyatt Playa Del Carmen Resort

Club Room with 1 King Bed ·

Room Only · 1 King Bed
Total
$ 5,244.51
Grand Hyatt Playa Del Carmen Resort

2 Queen Beds With Ocean Front ·

Room Only
Total
$ 5,264.51
Grand Hyatt Playa Del Carmen Resort

Habitación Con 1 Cama King Y Acceso Al Club ·

Room Only
Total
$ 5,300.43
Grand Hyatt Playa Del Carmen Resort

Habitación - Vista Jardín ·

Room Only
Total
$ 5,338.94
Grand Hyatt Playa Del Carmen Resort

Standard Rate / 2 Queen Beds Partial Ocean View - WPB20 ·

Room Only
Total
$ 5,354.21
Grand Hyatt Playa Del Carmen Resort

Club Partial Ocean View Room With 1 King Bed ·

Room Only · 1 King Bed
Total
$ 5,354.59
Grand Hyatt Playa Del Carmen Resort

2 QN OCEAN FRONT ·

Room Only
Total
$ 5,366.57
Grand Hyatt Playa Del Carmen Resort

Standard Rate / 1 King Bed Club Access - WPB25 ·

Room Only
Total
$ 5,399.73
Grand Hyatt Playa Del Carmen Resort

1 King Bed With Grand Club Services ·

Room Only
Total
$ 5,446.39
Grand Hyatt Playa Del Carmen Resort

Club Partial Ocean View Room with 2 Queen Beds ·

Room Only · 2 Queen Beds
Total
$ 5,492.13
Grand Hyatt Playa Del Carmen Resort

Ocean Front Room With 2 Queen Beds Non-refundable ·

Room Only
Total
$ 5,501.61
Grand Hyatt Playa Del Carmen Resort

Habitación ·

Room Only
Total
$ 5,512.86
Grand Hyatt Playa Del Carmen Resort

Standard Rate / 1 King Bed Partial Ocean Club - WPB25 ·

Room Only
Total
$ 5,540.03
Grand Hyatt Playa Del Carmen Resort

1 KG CLUB ACCESS ·

Room Only
Total
$ 5,546.68
Grand Hyatt Playa Del Carmen Resort

Doble Club Cama King Size ·

Room Only
Total
$ 5,552.37
Grand Hyatt Playa Del Carmen Resort

Habitación - Vista Mar ·

Room Only
Total
$ 5,564.83
Grand Hyatt Playa Del Carmen Resort

Double Two Queen Beds ·

Room Only
Package Rate
Total
$ 5,571.77
Grand Hyatt Playa Del Carmen Resort

Swim Up Room with 1 King Bed ·

Room Only · 1 King Bed
Total
$ 5,574.73
Grand Hyatt Playa Del Carmen Resort

1 King Bed With Partial View And Grand Club Services ·

Room Only
Total
$ 5,592.00
Grand Hyatt Playa Del Carmen Resort

Room Superior With Garden View ·

Bed & Breakfast
Total
$ 5,612.75
Grand Hyatt Playa Del Carmen Resort

Club Room With 1 King Bed Non-refundable ·

Room Only
Total
$ 5,649.35
Grand Hyatt Playa Del Carmen Resort

Habitación Superior - Vista Jardín ·

Bed & Breakfast
Total
$ 5,651.85
Grand Hyatt Playa Del Carmen Resort

Standard Rate / 2 Queen Beds Ocean Front - WPB20 ·

Room Only
Total
$ 5,658.21
Grand Hyatt Playa Del Carmen Resort

Room Premium With Partial Sea View ·

Bed & Breakfast
Total
$ 5,665.62
Grand Hyatt Playa Del Carmen Resort

Doble Dos Camas Queen Size ·

Room Only
Total
$ 5,681.44
Grand Hyatt Playa Del Carmen Resort

1 K PART OV CLUB ·

Room Only
Total
$ 5,690.82
Grand Hyatt Playa Del Carmen Resort

Habitación Vistas Al Oceano Cama Queen Size ·

Room Only
Total
$ 5,700.84
Grand Hyatt Playa Del Carmen Resort

Swim Up Room with 2 Queen Beds ·

Room Only · 2 Queen Beds
Total
$ 5,712.18
Grand Hyatt Playa Del Carmen Resort

Standard Rate / 2 Queen Beds Partial Ocean Club - WPB25 ·

Room Only
Total
$ 5,715.40
Grand Hyatt Playa Del Carmen Resort

Room Superior Garden View ·

Bed & Breakfast
Total
$ 5,772.83
Grand Hyatt Playa Del Carmen Resort

2 Queen Beds With Partial View ·

Room Only
Total
$ 5,773.93
Grand Hyatt Playa Del Carmen Resort

Standard Rate / 1 King Swim Up - WPB25 ·

Room Only
Total
$ 5,820.62
Grand Hyatt Playa Del Carmen Resort

Room Premium ·

Bed & Breakfast
Total
$ 5,826.31
Grand Hyatt Playa Del Carmen Resort

Standard Rate / 1 King Bed Club Access - WPB20 ·

Room Only
Total
$ 5,848.20
Grand Hyatt Playa Del Carmen Resort

2 Q PART OV CLUB ·

Room Only
Total
$ 5,870.93
Grand Hyatt Playa Del Carmen Resort

1 King Bed Swim Up ·

Room Only
Total
$ 5,883.06
Grand Hyatt Playa Del Carmen Resort

Habitación Superior Vistas Al JardÍn ·

Bed & Breakfast
Total
$ 5,886.48
Grand Hyatt Playa Del Carmen Resort

Double Room Premium With Partial Sea View ·

Bed & Breakfast
Total
$ 5,891.96
Grand Hyatt Playa Del Carmen Resort

Habitación Premium ·

Bed & Breakfast
Total
$ 5,941.02
Grand Hyatt Playa Del Carmen Resort

1 KING SWIM UP ·

Room Only
Total
$ 5,979.01
Grand Hyatt Playa Del Carmen Resort

Standard Rate / 2 Queen Swim Up - WPB25 ·

Room Only
Total
$ 5,995.99
Grand Hyatt Playa Del Carmen Resort

Standard Rate / 1 King Bed Partial Ocean Club - WPB20 ·

Room Only
Total
$ 6,000.21
Grand Hyatt Playa Del Carmen Resort

Double Premium ·

Bed & Breakfast
Total
$ 6,060.10
Grand Hyatt Playa Del Carmen Resort

2 Queen Beds Swim Up ·

Room Only
Total
$ 6,064.94
Grand Hyatt Playa Del Carmen Resort

Double King Size Bed ·

Room Only
Package Rate
Total
$ 6,085.62
Grand Hyatt Playa Del Carmen Resort

2 QUEEN SWIM UP ·

Room Only
Total
$ 6,159.12
Grand Hyatt Playa Del Carmen Resort

Standard Rate / 2 Queen Beds Partial Ocean Club - WPB20 ·

Room Only
Total
$ 6,190.19
Grand Hyatt Playa Del Carmen Resort

Habitación - Económica ·

Room Only
Total
$ 6,197.32
Grand Hyatt Playa Del Carmen Resort

Double Room Luxury With Ocean View ·

Bed & Breakfast
Total
$ 6,255.21
Grand Hyatt Playa Del Carmen Resort

Habitación Club ·

Room Only
Total
$ 6,266.34
Grand Hyatt Playa Del Carmen Resort

Habitación Lujo - Vista Mar ·

Bed & Breakfast
Total
$ 6,298.99
Grand Hyatt Playa Del Carmen Resort

Standard Rate / 1 King Swim Up - WPB20 ·

Room Only
Total
$ 6,304.13
Grand Hyatt Playa Del Carmen Resort

1 K Part Ov Club ·

Room Only
Total
$ 6,371.72
Grand Hyatt Playa Del Carmen Resort

1 King Bed ·

Room Only
Total
$ 6,403.12
Grand Hyatt Playa Del Carmen Resort

1 King Mini Pool ·

Bed & Breakfast
Total
$ 6,414.90
Grand Hyatt Playa Del Carmen Resort

Bed And Breakfast / 1 King Mini Pool - WPB25B ·

Room Only
Total
$ 6,431.92
Grand Hyatt Playa Del Carmen Resort

Double Luxury ·

Bed & Breakfast
Total
$ 6,434.14
Grand Hyatt Playa Del Carmen Resort

Bed And Breakfast / 1 King Bed Partial Ocean View - WPB25B ·

Room Only
Total
$ 6,482.04
Grand Hyatt Playa Del Carmen Resort

Standard Rate / 2 Queen Swim Up - WPB20 ·

Room Only
Total
$ 6,494.10
Grand Hyatt Playa Del Carmen Resort

Doble Luxury ·

Bed & Breakfast
Total
$ 6,560.80
Grand Hyatt Playa Del Carmen Resort

Doble Cama King Size ·

Bed & Breakfast
Total
$ 6,590.49
Grand Hyatt Playa Del Carmen Resort

1 KING MINI POOL ·

Bed & Breakfast
Total
$ 6,607.00
Grand Hyatt Playa Del Carmen Resort

1 KG PART OCN VW ·

Bed & Breakfast
Total
$ 6,658.35
Grand Hyatt Playa Del Carmen Resort

2 Qn Part Ocn Vw ·

Bed & Breakfast
Total
$ 6,683.41
Grand Hyatt Playa Del Carmen Resort

Standard Rate / 1 King Mini Pool - WPB15 ·

Room Only
Total
$ 6,690.80
Grand Hyatt Playa Del Carmen Resort

Bed And Breakfast / 2 Queen Beds Partial Ocean View - WPB25B ·

Room Only
Total
$ 6,701.22
Grand Hyatt Playa Del Carmen Resort

Standard Rate / 1 King Bed Partial Ocean View - WPB15 ·

Room Only
Total
$ 6,747.58
Grand Hyatt Playa Del Carmen Resort

Doble Vistas Al Oceano Dos Camas Queen Size ·

Bed & Breakfast
Total
$ 6,813.46
Grand Hyatt Playa Del Carmen Resort

2 QN PART OCN VW ·

Bed & Breakfast
Total
$ 6,883.44
Grand Hyatt Playa Del Carmen Resort

Standard Rate / 2 Queen Beds Partial Ocean View - WPB15 ·

Room Only
Total
$ 6,996.02
Grand Hyatt Playa Del Carmen Resort

2 Queen Beds With Ocean Front ·

Bed & Breakfast
Total
$ 7,033.19
Grand Hyatt Playa Del Carmen Resort

Habitación Lujo - Vista Piscina ·

Bed & Breakfast
Total
$ 7,076.87
Grand Hyatt Playa Del Carmen Resort

Room Luxury ·

Bed & Breakfast
Total
$ 7,228.97
Grand Hyatt Playa Del Carmen Resort

2 QN OCEAN FRONT ·

Bed & Breakfast
Total
$ 7,243.83
Grand Hyatt Playa Del Carmen Resort

1 King Bed With Grand Club Services ·

Bed & Breakfast
Total
$ 7,251.90
Grand Hyatt Playa Del Carmen Resort

Habitación Con Vista Parcial Al Mar Y 1 Cama King ·

Bed & Breakfast
Total
$ 7,376.61
Grand Hyatt Playa Del Carmen Resort

Doble Club Cama King Size ·

Bed & Breakfast
Total
$ 7,392.93
Grand Hyatt Playa Del Carmen Resort

Standard Rate / 2 Queen Beds Ocean Front - WPB15 ·

Room Only
Total
$ 7,393.53
Grand Hyatt Playa Del Carmen Resort

1 King Bed With Partial View And Grand Club Services ·

Bed & Breakfast
Total
$ 7,426.80
Grand Hyatt Playa Del Carmen Resort

1 KG CLUB ACCESS ·

Bed & Breakfast
Total
$ 7,469.01
Grand Hyatt Playa Del Carmen Resort

Habitación ·

Bed & Breakfast
Total
$ 7,506.17
Grand Hyatt Playa Del Carmen Resort

Double Two Queen Beds ·

Bed & Breakfast
Package Rate
Total
$ 7,552.34
Grand Hyatt Playa Del Carmen Resort

Habitación - Vista Mar ·

Bed & Breakfast
Total
$ 7,564.57
Grand Hyatt Playa Del Carmen Resort

Habitación Vistas Al Oceano Cama Queen Size ·

Bed & Breakfast
Total
$ 7,571.25
Grand Hyatt Playa Del Carmen Resort

Standard Rate / 1 King Bed Club Access - WPB15 ·

Room Only
Total
$ 7,641.99
Grand Hyatt Playa Del Carmen Resort

2 Queen Beds With Partial View ·

Bed & Breakfast
Total
$ 7,645.42
Grand Hyatt Playa Del Carmen Resort

1 K PART OV CLUB ·

Bed & Breakfast
Total
$ 7,649.21
Grand Hyatt Playa Del Carmen Resort

Doble Dos Camas Queen Size ·

Bed & Breakfast
Total
$ 7,701.01
Grand Hyatt Playa Del Carmen Resort

1 King Bed Swim Up ·

Bed & Breakfast
Total
$ 7,776.62
Grand Hyatt Playa Del Carmen Resort

Standard Rate / 1 King Bed Partial Ocean Club - WPB15 ·

Room Only
Total
$ 7,840.74
Grand Hyatt Playa Del Carmen Resort

2 Q PART OV CLUB ·

Bed & Breakfast
Total
$ 7,874.30
Grand Hyatt Playa Del Carmen Resort

Habitación - Vista Jardín ·

Bed & Breakfast
Total
$ 7,901.77
Grand Hyatt Playa Del Carmen Resort

2 Queen Beds Swim Up ·

Bed & Breakfast
Total
$ 7,995.20
Grand Hyatt Playa Del Carmen Resort

1 KING SWIM UP ·

Bed & Breakfast
Total
$ 8,009.43
Grand Hyatt Playa Del Carmen Resort

Habitación Frente Al Mar Con 2 Camas Queen ·

Bed & Breakfast
Total
$ 8,025.69
Grand Hyatt Playa Del Carmen Resort

Standard Rate / 2 Queen Beds Partial Ocean Club - WPB15 ·

Room Only
Total
$ 8,089.14
Grand Hyatt Playa Del Carmen Resort

Double King Size Bed ·

Bed & Breakfast
Package Rate
Total
$ 8,194.75
Grand Hyatt Playa Del Carmen Resort

2 QUEEN SWIM UP ·

Bed & Breakfast
Total
$ 8,234.61
Grand Hyatt Playa Del Carmen Resort

Standard Rate / 1 King Swim Up - WPB15 ·

Room Only
Total
$ 8,238.22
Grand Hyatt Playa Del Carmen Resort

Habitación - Económica ·

Bed & Breakfast
Total
$ 8,431.61
Grand Hyatt Playa Del Carmen Resort

Habitación Club ·

Bed & Breakfast
Total
$ 8,485.55
Grand Hyatt Playa Del Carmen Resort

Standard Rate / 2 Queen Swim Up - WPB15 ·

Room Only
Total
$ 8,486.64
Grand Hyatt Playa Del Carmen Resort

Habitación Con 1 Cama King Y Acceso Al Club ·

Bed & Breakfast
Total
$ 8,674.83
Grand Hyatt Playa Del Carmen Resort

Swim Up Room With 1 King Bed ·

Bed & Breakfast
Total
$ 9,794.20

Overall

Wonderful
4.5
949 reviews
5
2710
4
618
3
277
2
146
1
147

Customers Review

Location 5
Cleanliness 4.7
Comfort 4.7
Neighborhood 4.7
Amenities 4.4
Condition 4.7
Recomendation 77.6%
“Let me just say if I could give the hotel zero stars I would. I booked a week vacation with my family at the grand Hyatt and booked and all inclusive package with the hotel. When I arrived to the hotel they told me that I did not have an all inclusive package and that the reason my confirmation said all inclusive was because the name of the hotel was grand Hyatt all inclusive package. I called the hotel prior to my arrival to confirm the all inclusive package and was told my stay was all inclusive. This is a scam the hotel has with the adds stating all inclusive but it’s not true. The day we checked out i asked for my luggage so my two year old daughter could change because she was wet from the pool and they refused to give me my luggage because we had to check out. I asked the hotel staff yo please give me my bags several times so I could put a diaper on for my daughter they refused to give me the luggage. Don’t stay at this resort at all and if you do pay for the all inclusive like I did please know the staff is hesitant to take your order because they are not getting a tip. The all incisive package is supposed to include all tips and charges.”
— Lili R
“Had a 4 night stay, the facilities and service were good but the management of the hotel has completely gutted all globalist amenities. No elite line for check in and checkout meant 15+ minute waits for both. Requested a globalist room upgrade and was denied but offered a paid upgrade. Club lounge is closed despite the rates saying with club access, the replacement restaurant charged me $60 pesos per water, definitely not a fitting replacement, more of a bait and switch. Requested a late checkout but that was also denied. A 5 star property for sure but definitely not a place that welcomes globalists”
— William Schooley

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