“Muito bom!”

“Decided to celebrate my 5-year anniversary by staying at different hotels around Chicago and Hyatt Centric was the third stop. Booked a one king bed on a high floor to celebrate the occasion. Front desk was helpful and friendly but unlike the other two stops there were no upgrades. The view from the high floor wasn’t great and did not feel that it was worth it. For a one-night stay there were a couple of problems. Mini fridge did not work. Called Maintenance and they said they would send someone up to take a look. Went out for a couple of hours and when we came back fridge still wasn’t working. Called them again and they said they saw the ticket for maintenance, and no one had picked it up. They were going to try getting maintenance up to the room again, but no one ever showed up. Next morning went to take a shower and the bathtub stared filling up with water and wasn’t draining. Called front desk and they sent someone up to snake the bathtub.They also charge a $20 destination fee. $15, I think, can be used at the bar or breakfast.After checking out we went for breakfast and during breakfast I realized that I was missing my wedding ring. I realized that I might have left it at the hotel. I called the hotel and the person I first spoke to said I needed to talk to the lost and found department and transferred me over. Call went to a voicemail asking to leave name, room number and item. After leaving the voicemail I figured I’d wait till after breakfast hoping they’d get my message and go retrieve my item. When I didn’t hear back from them, I decided to go to the hotel again and check with the front desk. Arrived again at the hotel and my wife went up. Apparently, the person she spoke to said the same thing about lost and found. My wife asked if the room had been cleaned since it had been only a couple of hours since we checked out and the person said no. My wife asked if she could go the room and take a look. This person was new, and she said that she’d have to wait for someone to escort my wife to the room. After some time waiting and no one being available this new hire, bless her heart and we forgot what her name was but it started with a V, volunteered to take my wife to the room herself. Once at the room the ring was on the main table. What could have been a bad memory was quickly turned around by this person and I’m thankful for her being there. I’m still waiting on lost and found to call me back.Special shoutout to the doorman Mohammed who was very helpful and friendly and the valets who were all hustling in rainy weather.”