“Summary: Don’t stay here if you’re Asian because you will be treated poorly. Double standards. Racism. Staff not friendly at all. Seems to be selective at being friendly. Maybe because I’m Asian so I’m treated less. During check in counter staff was giving me a black face, unfriendly welcome but when it’s someone who’s European she smiled and was so friendly to her. During breakfast same thing as well, nobody offered me tea or coffee when I came while the other patrons who are white get the proper treatment. Only until my friend (who’s white) came over then did I get the same treatment as others. This is absolutely disappointing coming from a four star hotel and a Hilton. So much for preaching diversity and inclusion 🙄🙄🙄 My stay was an unpleasant one. The only saving grace of this hotel is Yasmin and a male receptionist of African descent that I didn’t manage to get his name - they were the only staff in this hotel who were friendly to me and respected me. The others (especially the female front desk lady of African descent) had bad attitude and was impatient. Terrible. Ordering room service was also pain in the arse. When calling the front desk to tell them I wanna order room service she was so rude. She questioned me asking why am I not using the QR code they gave. 🙄🙄🙄 Rooms are old and there’s mould in the bathroom… toiletries like toothpaste brush need to be asked for. Customer service in this hotel sucks.”

“Summary: Don’t stay here if you’re Asian because you will be treated poorly. Double standards. Racism.Staff not friendly at all. Seems to be selective at being friendly. Maybe because I’m Asian so I’m treated less. During check in counter staff was giving me a black face, unfriendly welcome but when it’s someone who’s European she smiled and was so friendly to her.During breakfast same thing as well, nobody offered me tea or coffee when I came while the other patrons who are white get the proper treatment. Only until my friend (who’s white) came over then did I get the same treatment as others.This is absolutely disappointing coming from a four star hotel and a Hilton. So much for preaching diversity and inclusion 🙄🙄🙄My stay was an unpleasant one. The only saving grace of this hotel is Yasmin and a male receptionist of African descent that I didn’t manage to get his name - they were the only staff in this hotel who were friendly to me and respected me. The others (especially the female front desk lady of African descent) had bad attitude and was impatient. Terrible.Ordering room service was also pain in the arse. When calling the front desk to tell them I wanna order room service she was so rude. She questioned me asking why am I not using the QR code they gave. 🙄🙄🙄Rooms are old and there’s mould in the bathroom… toiletries like toothpaste brush need to be asked for. Customer service in this hotel sucks. Resumo: Não fique aqui se for asiático porque será mal tratado. Padrões duplos. Racismo.A equipe não amigável. Parece ser seletivo em ser amigável. Talvez porque sou asiática, então sou menos tratada. Durante o check-in, a equipe do balcão estava me dando uma cara preta, boas-vindas hostis, mas quando é alguém europeu, ela sorriu e foi muito amigável com ela.Durante o café da manhã, a mesma coisa, ninguém me ofereceu chá ou café quando cheguei, enquanto os outros clientes que são brancos recebem o tratamento adequado. Só até a chegada do meu amigo (que é branco) recebi o mesmo tratamento que os outros.Isso é absolutamente decepcionante vindo de um hotel quatro estrelas e um Hilton. Tanto por pregar diversidade e inclusão 🙄🙄🙄Minha estadia foi desagradável. A única graça salvadora deste hotel é Yasmin e um recepcionista masculino de ascendência africana que não consegui obter o nome dele - eles eram os únicos funcionários deste hotel que eram simpáticos comigo e me respeitavam. Os outros (especialmente a senhora da recepção feminina de ascendência africana) tinham má atitude e estavam impacientes. Terrível.Pedir serviço de quarto também foi uma dor de cabeça. Ao ligar para a recepção para dizer a eles que quero pedir serviço de quarto, ela foi tão rude. Ela me questionou perguntando por que não estou usando o código QR que eles deram. 🙄🙄🙄Os quartos são antigos e há mofo no banheiro ... produtos de higiene pessoal como escova de pasta de dente precisam ser solicitados. O atendimento ao cliente neste hotel é péssimo.”