Hotel Grand Windsor MGallery by Sofitel offers boutique luxury accommodation in the heart of Auckland city. Located in the city's vibrant precinct guests can enjoy nearby entertainment retail and Auckland's scenic waterfront. Built in 1928 Hotel Grand Windsor is a blend of old world elegance and modern amenities and cuisine. The non-smoking property is positioned on Queen Street in the CBD near boutique stores the Viaduct Basin and Sky City Tower. Your room comes with a ‘Sofitel My bed’ Smart TV complimentary high speed WiFi a selection of Teas Nespresso coffee machine with a range of capsules and complimentary bathroom amenities. Breakfast is served at Cookes Restaurant and served a-la-carte style featuring nourishing wholefoods. A 24-hour front desk and concierge service are available as well as valet and self-parking rates.
Disclaimer: The image shown is for illustrative purposes only and may not represent the actual hotel room. The room layout, furniture, amenities, and view may vary depending on the availability and location of the hotel.
“I’ve just stayed here with my partner for a night and it’s a mixed review from us.
Incredible food, decor and room (would recommend upgrading to a little for a bigger room, just about base line).
However, where this hotel fell down for us was by far the customer service. The staff felt like they needed to be provided with training as to provide better service - both the restaurant and reception. We were disappointedly overcharged multiple times even with me being very detailed settling the final bill this was still incorrect. They staff did refund this house we the service was still disappointing.
A few other points was in regard to the package we order not clearly staying the inclusive meals were on a limited menu and us not being notified our jacuzzi booking was cancelled.
Great hotel with lots of possibility, just some more training would be beneficial.”
— Jemma Laloli
“I’ll start with the positive part. It’s a gorgeous little hotel that satisfies those with an eye for pretty things. Service at concierge/reception and the restaurant was also excellent. It was a nice touch to have complimentary tea and cake on arrival. The bed was comfortable and the bathroom beautiful and clean.
The hotel is also very centrally located and within close walking distance to just about everywhere we wanted to visit.
Noise levels at night was a real problem. Even with windows closed, sleep was frequently interrupted by sounds from the street (clubs,drunken screaming).
Not sure how to call it as 5 star.”
— Gaurav Chhabra
Customers review
Overall Wonderful, 4.5
Location 5
Cleanliness 4.8
Comfort 4.5
Neighborhood 4.8
Amenities 4.6
Condition 4.6
Recomendation 88.9%
Nicolas
Mar 30, 2023
4
Beautiful hotel in a fantastic location with walking distance to shops restaurants harbours and parks.
The room we had booked was nice and comfortable. We were concerned after having read lots of reviews complaining about the noise from the club which is directly under the hotel. I woke up at night for some water and it was quite noisy (a Wednesday) though was able to get back to sleep quick enough. Wife is a lighter sleeper but slept through it so I can't comment really. We were there two nights and the second night we slept through without problem. It might depend where your room is etc. You are downtown in the city after all.
There's a private jacuzzi you can rent which is great.
The staff were also very friendly.
Christie Nightingall
Dec 20, 2022
5
We just had a great stay, thank you so much :D we had a luxury king room for the night and it did feel very luxurious! The food was outstanding too! We had the steak and Lamb which were both cooked to perfection along with the potatoes and polenta chips. Everything was well worth the higher than average price point. The staff were all lovely and very helpful. Would recommend to anyone
Gaurav Chhabra
Dec 20, 2022
3
I’ll start with the positive part. It’s a gorgeous little hotel that satisfies those with an eye for pretty things. Service at concierge/reception and the restaurant was also excellent. It was a nice touch to have complimentary tea and cake on arrival. The bed was comfortable and the bathroom beautiful and clean.
The hotel is also very centrally located and within close walking distance to just about everywhere we wanted to visit.
Noise levels at night was a real problem. Even with windows closed, sleep was frequently interrupted by sounds from the street (clubs,drunken screaming).
Not sure how to call it as 5 star.
sarah sharp
Oct 29, 2022
1
Sadly a very poor experience at the Fable, we had been to the Dunedin Fable and were hopeful of an equally excellent experience, this was not to be. The noise from the nearby nightclubs was so excessive and we could only get to sleep at 4am when they closed. This seems to be a common complaint when i looked at other reviews, wish i had checked first. There are 5 star hotels all over the world in big cities who sound proof, this seems a priority! We had dinner at Cookes, I understand staff is an issue at the moment. Our entrees were forgotten, the main was delicious but after waiting an hour to have plates cleared and order dessert we gave up. There was plenty of wait staff, they just clearly had received poor or little training. Very disappointing experience.
Jemma Laloli
Sep 26, 2022
3
I’ve just stayed here with my partner for a night and it’s a mixed review from us.
Incredible food, decor and room (would recommend upgrading to a little for a bigger room, just about base line).
However, where this hotel fell down for us was by far the customer service. The staff felt like they needed to be provided with training as to provide better service - both the restaurant and reception. We were disappointedly overcharged multiple times even with me being very detailed settling the final bill this was still incorrect. They staff did refund this house we the service was still disappointing.
A few other points was in regard to the package we order not clearly staying the inclusive meals were on a limited menu and us not being notified our jacuzzi booking was cancelled.
Great hotel with lots of possibility, just some more training would be beneficial.
Brett White
Nov 19, 2019
1
Not what it sells itself as. Firstly was downgraded from junior suite due to “glitch” which was a blessing in disguise as our friends got the junior suite they booked but was at the back of the hotel down and endless corridor and felt like a basement, no compensation offered until requested. Given drinks voucher for 4 and $100 refund. When paying the bill told that glasses of champagne not included in the free drinks - did “they” tell you that? NO and then had request again the $100 refund. NOW for the noise. Unbelievable racket until 4am from nearby nightclub. We were on the top floor and the thump thump was unbearable. Staff pleasant BUT unforthcoming until asked. Would NOT recommend this hotel to anyone. A very disappointing last night in NZ after a wonderful holiday.
Mikey C
Nov 03, 2019
5
From the moment you arrive the friendly smiling staff make you feel like you are at home. Great soft and comfy beds and a fantastic breakfast.
Queen street is in the heart of Auckland so is handy and accessible to anywhere you need to go but is busy and sometimes a bit loud on weekends.
Eduardo Neto
Oct 19, 2019
5
Customer service, excellent. Food excellent! Location amazing! All fine and perfect, the best hotel to stay in Auckland! Very recommend!!!
Jeremy Pearce
Oct 17, 2019
5
On entering the hotel, I was delightfully surprised to have my luggage promptly taken care of. Check-in was straightforward and I was shown to my room with my luggage managed for me.
The room was large and comfortably furnished. Plenty of windows meant it was light and airy. The bathroom had a large shower stall and the showerhead provided a generous waterfall under which to bathe.
All in all a very pleasant stay in the central part of the city.
Nick Kent
Oct 01, 2019
5
Class and location in one. Absolutely fantastic. We had a top floor Queen street facing suite on Saturday night and I was worried about noise however we didn't encounter any. Very comfortable, undisturbed sleep and happy hour drinks from 4pm!
aquarian1935
LUXURY STAYCATION
5
We thoroughly deserved our five night Junior Suite pampering at Hotel Grand Windsor.
Certainly treated us well. Daily wine before dinner was most appreciated as was the fabulous OTT High Tea.
Staff...
Joojoo66
Spoil Yourself
5
You couldnt do better than to spoil yourself with a night or two at The Hotel Grand Windsor in the Centre of Auckland. From the crisp sheets and billowing pillows to the fine china cups and saucers...
TLS_NZ
Comfortable Room and Fabulous Food
5
Great location, close to the waterfront, walk to the arena and shopping just outside the door. Bed was very comfortable and room service food was fabulous. I'd certainly look to stay again when...
leejL519HT
Amazing experience! Great choice for family!
5
What a tough year that we had in 2021, my family decide to stay this hotel for 4nights. Amazing services that we had, food was great, rooms are clean, neat and Luxurious! Fantastic location for...
smareem
Lovely girls night
5
We had such a lovely experience at the Hotel - we had a beautiful room with a large shower which was luxurious. Great location in the city and close to a lot of great restaurants. The staff were...
hibarbie1
Luxurious staycation at a heritage hotel
5
Another incredible stay with family at Hotel Grand Windsor, this time we stay at Windsor suite, such a luxury suite, kids loved their own room and TV. We enjoyed our stay there, HIGHLY recommend this...
