“On the plus side the staff are outstanding, friendly, try really hard. On the needs improvement side: property was once branded as a Sofitel.That was clearly some time and some age of the premises and upkeep ago. Recently rebranded from another name to Grand Bay, the temporary signage they’ve slapped on the building looks so sketchy. Despite its outstanding location in great proximity to a number of large businesses in the area, the building is very tired, in need of upgrades, very limited food services, no real amenities or services on site. No laundry. In the rooms themselves, definitely tired and in need of renovation. Defects in the bathroom walls have been painted over repeatedly. Cleaning is just so so. Hairs in the bathtub which clearly were not mine. No robes, no laundry service, and if your luggage is lost like mine was there’s very little that they can offer you to help. Room service staff are extremely pleasant and responsive but the menu is very limited and the prices are out of step with the quality of the food. All food comes with plastic utensils and plastic containers and delivered in plastic bags so it’s never hot by the time it gets to your room and just feels like cheap takeout. At very inflated prices. Food services hours are very limited. Bar shuts at 10. You can’t get anything to eat all afternoon not even room service. Room service ends early. Not 24 hours. Makes it challenging for the visitors who are coming to this area from all over North America and internationally. The building itself has good bones and the location is fantastic right on the water with a great outdoor patio. But a significant lift and investment in refurbishing the physical premises and an improving food and beverage hours and quality and adding the amenities that business travellers expect would raise the status of this property. But for now it does not justify the price as it charges. Although this is the most convenient location when I come to the area, I won’t be staying here again unless there’s a significant refresh.”

“Really poor hotel, staff and amenities. The staff are uninterested in main. They do not want to provide a good customer service experience. The bar is often unmanned, the breakfast cafe was sometimes unstaffed and closed. The bar menu is limited at best. The rooms are not clean. We had blood on the floor of the room and the concierge staff were somewhat surprised we asked for the room to be cleaned. In the end they just put some towels outside the door. Guests also bring their own bags in on trolleys in a 9 floor hotel. The parking is charged to guests at $30 per day without any discount or free access to paying guests. A terrible experience all round and would avoid at all costs if you are staying in Redwood City”