“We cannot thank Jona, Zoe and Sylvia enough for their exceptional service throughout our 11 day stay at the Rosewood. As first-timers in China, arriving into Beijing from Shanghai created some hurdles but all of them were on hand to put us as ease and sort out any issues that arose. Jona in particular was exceptionally helpful on hand 24/7 (even on the days she wasn't meant to be working). There are 5 star hotels and then there are 5 star hotels that are a cut above like the Rosewood.”

“I booked the Rosewood suite for my grandmother and mum’s birthday. I am impressed that the Rosewood Beijing team understood what this stay means to me and my grandma and went out of their way to make the stay a memorable one. I feel very fortunate to have chosen Rosewood Beijing and would like to express my sincere gratitude. I hope more guests can experience a beyond 5 star hotel stay with them. I had good experience staying with Rosewood Hong Kong previously but felt the service we received at Rosewood Beijing exceeded that of Hong Kong in that it was not only professional but also thoughtful. During booking process, Miss Guo of booking department explained in details different room types in order to help me select one that is convenient for elderly. She also took the initiative to suggest other amenities which added to the comfort of my grandma (e.g. wheelchair, chair in shower). Miss Only Lv of reception provided supreme concierge service and followed through all issues during the stay (e.g. humidifier, kettle, flower and cake arrangement). Miss Lv and her department head also mentioned this stay with hotel’s general manger who instructed all staff to provide extra assistance throughout. We were visited, greeted and helped by the GM, GM assistant, department head, customer relationship, concierge, restaurant managers and many other kind staff. My grandma felt very spoiled and really cherished the opportunity to be treated like a VIP at the age of 96. The hotel itself is tastefully decorated and well maintained and Christmas deco added extra charm. The suite is almost 80 sqm and is very spacious both in guest room and bathroom. There is no issue accommodating two guests in the standing shower and bath tub area. The suite is facing CCTV building and has excellent view day and night. The Peking duck at Country Kitchen (remember to reserve!) is a must try and is probably one of the best (if not the best) among the ones we’ve tried in Beijing. Dim sum in The House of Dynasties is Hong Kong Michelin star Cantonese restaurant standard. The suite comes with access to the Executive Club and both afternoon tea and cocktails are of good quality. I recall finding it unbelievable that almost all guests gave Rosewood Beijing 5/5 in google reviews and naturally had expectation. However, this stay has exceeded our expectation. We hope the hotel would reward staff who helped out in our stay and wish Rosewood Beijing team a very successful 2022!”