“The majority of the hotel staff were amazing. The reception staff, the maids and especially the animation team. The animation team made our kids feel very special which was lovely to see. The food was not great, but wasn't the worst. Most of the restaurant staff were great except for 1 certain male member of staff that made my wife feel very uncomfortable to the point that she wanted to avoid going in the restaurant at all. He kept asking for her number and coming over to talk to her inappropriately whilst I walked over to get some food. The entertainment was again just OK, on a night the main entertainment only lasted 45 minutes and didn't start until 9.30pm which is by far the poorest entertainment programme I've ever seen at any hotel. The mini disco was literally 4 songs and that again was only every other day or so. The kids club was the only thing that really kept our kids interested throughout our stay. A couple of days before we came home our daughter along with 5 of her friends all cut all their toes in the swimming pool. The surface of the pool wasn't lined properly and it all overlapped. One of the girls feet were that bad that she had to be carried to first aid and be wheeled back to her room in a wheel chair. The tui rep got the manager to come put to see us and he basically told us that it wasn't their fault and there's nothing wrong with the pool and denied any responsibility. He was been very arrogant about the situation. The decking boards around the pool were all over the place. In some areas the decking boards actually fell through if you walked on them. There were big gaps all over them, I honestly do not know how somebody hasn't been seriously injured here. Their solution to it was to just push the day bed forward over it instead of fixing it. Overall the hotel its self I cannot fault. The room was nice. It was cleaned on a daily basis. If you do decide to visit here and you have an accident ect just a heads up, they will tell you it's not their fault and you are a unique case. If your going here because its on the green list my only advice would be to save your money and go somewhere else when possible.”

“arrived Here on Monday its a lot easier than you think to do the appropriate paperwork involved ..The hotel and all its facilities are 1st class. The staff cannot do enough for you . This island is a little unknown gem in the Atlantic . Weather is beautiful and the beach is stunning..”