Hyatt Place Des Moines/Downtown
418 6th Avenue, Near Wells Fargo Arena, Des Moines, IA 50309, United States
Rating
4.4
Certificate of Excellence
2018
Price Level
$$
Rooms
93
Pets
Yes
from $ 1,032.13
20
May
Hyatt Place Des Moines/Downtown, Des Moines
Hyatt Place Des Moines/Downtown
This downtown Des Moines Hyatt Place hotel features free WiFi access throughout and an indoor swimming pool. The hotel is only 7 km from the Des Moines International Airport. A seating area with a sofa is included in every guestroom at the Hyatt Place Des Moines Downtown. The rooms also include a 42 inch flat-screen TV toiletries refrigerator coffee maker and desk. Guests can exercise 24 hours a day in the fitness centre that features eliptical machines and free weights. There is free shuttle service available within the downtown Des Moines area with requests available to the airport. Guests can enjoy the 24-hour quick service lobby restaurant that features light snacks sandwiches burgers and more. Coffee and cocktails are available as well. Hy-Vee Hall is 500 metres from Hyatt Place Des Moines Downtown while the Science Center of Iowa is 600 metres from the property. The Iowa State Capitol is within 2 km of the hotel.
Price & Availability
Select your room
Standard King Room with Extra Bed ·
Bed & Breakfast · King
Non Refundable
Doble Cama King Size ·
Bed & Breakfast
Non Refundable
Standard 2 Queen Room with Extra Bed ·
Bed & Breakfast · 2 Queen
Non Refundable
Doble Dos Camas Queen Size ·
Bed & Breakfast
Non Refundable
Habitación, 1 Cama De Matrimonio Grande (with Sofa Bed) ·
Bed & Breakfast
Non Refundable
King Bed + Sofabed ·
Bed & Breakfast
15% discount
Non Refundable
Standard Queen Room with Extra Bed ·
Bed & Breakfast · 1 Queen Bed
Non Refundable
Habitación, 1 Cama De Matrimonio (with Sofa Bed) ·
Bed & Breakfast
Non Refundable
2 Queen Beds + Sofabed ·
Bed & Breakfast
15% discount
Non Refundable
Corner King Room with Extra Bed ·
Bed & Breakfast · King
Non Refundable
1 Bedroom Standard King Suite with Extra Bed ·
Bed & Breakfast · King
Non Refundable
1 Bedroom Standard King Suite with Extra Bed (Accessible) ·
Bed & Breakfast · King
Non Refundable
King Bed + Sofabed - Corner Room ·
Bed & Breakfast
15% discount
Non Refundable
Suite Cama King Size No Fumadores ·
Bed & Breakfast
Non Refundable
Suite, 1 Habitación (1 King Bed With Sofa Bed) ·
Bed & Breakfast
Non Refundable
Suite, 1 Habitación, Accesible Para Personas Con Discapacidad (1 King Bed & Sofabed, Roll-in Shower) ·
Bed & Breakfast
Non Refundable
1 Bedroom Suite - King Bed + Sofabed ·
Bed & Breakfast
15% discount
Non Refundable
1 Bedroom Suite - King Bed + Sofabed - Accessible ·
Bed & Breakfast
15% discount
Non Refundable
Disclaimer: The image shown is for illustrative purposes only and may not represent the actual hotel room. The room layout, furniture, amenities, and view may vary depending on the availability and location of the hotel.
Overall
Excellent
4.4
966 reviews
5
575
4
220
3
74
2
51
1
57
Customers Review
Value 4.3
Location 4.6
Cleanliness 4.6
Comfort 4.5
Neighborhood 4.4
Amenities 3.9
Condition 4.5
Recomendation 89.2%
“If I could give zero stars, I would. We had reservations last weekend. We get to the hotel and they are overbooked. The lady at the front desk told me it was my fault for booking (and paying for in advance) through a third party website. She told us to promptly cancel our online reservation, which we did. After much time and discussion, they agreed to walk us to another hotel nearby. But they didn’t pay for our stay there and that hotel was more than twice as expensive. The manager at the Hyatt said she couldn’t help me and that I would have to try and get the refund or difference from the third party website. That website (agoda) has been reluctant to say the least, because we cancelled the reservation at the direction of the Hyatt. Terrible customer service from both the hotel (though the manager was very pleasant) and the website. It absolutely ruined my first night in Des Moines as I was on the phone with one or the other for hours only to get no resolution to the matter.”
— Amanda Richey
“They got 3 stars on arrival on Sunday and 1 for the second night's stay making the average 2. The unprofessional service to address a problem with room key mechanisms was a low point in my global Hyatt experience. With their solution being to wait for the guest to return to the property at 10pm and then telling them they must change rooms without having a room picked out (making them wait in the lobby at the end of the evening while you fumble awkwardly with the res system - is that really what you want to do?) and without any compensation offered for the inconvenience is simply unacceptable.
With this as my total experience (first and only stay) at this property, I know there are other more attentive hotels nearby. Ive stayed at them.. The staff on Monday night, June 14th, 2021, was totally incapable of recovering from a disruption without maximizing guest inconvenience. It may be the policy based on what they are saying, so you have been warned.
We who travel frequently recognize that stuff happens but what separates preferred properties from those to avoid is how they recover the positive in a guest's experience, even when things go wrong. The property in Des Moines hasn't quite figured that out yet.
By the way, I would ask them to please establish a dress code for front desk staff. A T-Shirt and athletic shorts scream YMCA, not Hyatt. This actually happened.”
— Greg Lindner
