I've stayed here 2 weekends in a row. The BEST part of my stay was Brandy at the bar on Thursday night. She was attentive, great personality, and the best long island iced tea I've ever had! Will come back just to see the best bartender on the East Coast!

Great staff, and the warm cookies are delicious. Room service only on demand or after couple of days since Covid. The hotel needs at one point a few renovations but I am always comfortable there. The hotel bar and lobby is nice and is a good gathering point.

I stayed there for work. Nice building, lobby, and layout. Building is aging, but this is expected for a building that is not brand new. Room was clean and bed comfy. Russell at the front desk is just delightful! He was helpful, friendly, welcoming and just made my night better with his kind demeanor. Thank you Russell!

We went there for the Tattoo and Arts Festival. The restaurant and building support staff were amazing ! How they kept up (the restaurant staff apparently working triple shifts) were unbelievable. Rooms and halls are beaut and perfect for the event, but the people were outstanding ! They were the nicest of people I've met anywhere and continued to be the entire packed weekend. Even after only an hour or two, at best three, off. Five stars doesn't do those ladies justice. Please note: if you are one of those people that require fresh towels (assuming you use the four they give you) and turn down service everyday I believe you need to request it. We are the type of people that believe they can wait three days and do it when we leave. We don't trash rooms and we police our own trash. I have no doubt the staff can handle high maintenance customers. If I had to find a complaint it was the room could use an on hand extra blanket if you are married to an overnight blanket bandit. No one wants to call the desk at 4am..... The seventh floor room we stayed in was clean and comfortable. The bar and bartenders, sitting area with sports on TV (called the atrium), all beautiful, BUT THE RESTAURANT STAFF !!! AMAZING !!!

I was here for a conference and I really hope we use this hotel again! The staff was outstanding! Anything we needed, they took care of it. The food was divine, especially the roast beef with mushrooms and gravy. The breakfast buffet was always well stocked with fresh, yummy, piping hot food. The space was perfect - no rushing across the hotel for the next session. It was all centrally located. And the rooms were nice and clean.

Can't go wrong staying at this hotel. I I highly recommend it to anyone. Shuttle carry you anywhere within a 5 mile radius. We was carried to Cookout to pick up lunch and he waited for us to get our...

My husband and I were vendors at the Richmond arts & music festival/ tattoo convention. The hotel staff was very friendly and attentive. Even when I was simply just wondering aloud, every question...

So clean and comfortable. Bed was amazingly comfy. No air conditioner odors. Shower head worked well. Outdoor surroundings were also clean and pleasant. No cigarette butts which I hate. Was also...

The room was so filthy - not vacuumed, the desk and tables have dirty water marks, the fridge was filled with left over food from previous customer, trash was on the floor. I had to clean myself the...

Found food in my fridge from a prior guest. This grossed me out and made me further question the cleanliness of my room. Accommodations did not appear clean. Facility needs updated. Elevator not...

You will get the same service, and cleanliness from this hotel as you would with a $60 a night Motel 6 room. The bathroom was flooded in my first room. The second room they moved me to the heater...

Need more option other than terrible. Hotel needs complete new training and staff better. I understand it’s pandemic but as a hospitality service at least have minimal to keep guest happy. This...

The room and staff was great as well as the location conveniently located near restaurants shopping centers and entertainment my boyfriend and I definitely enjoyed the stay and so be booking again in...