“Great rooms plenty towels coffee wasn't refilled as needed, but the pool atmosphere with hot tub”

“I stayed here about a week ago, and felt compelled to write a review. I'm usually not one to write a review, but I just had to after my experience. First of all, the customer service was TERRIBLE. The Woman I checked in with was on her phone and didn't pay much mind to me at check in. I decided later on that night to take a dip in the pool, and as we were getting out, and drying off, she felt the need to come in and yell at us. It wouldn't have taken any person very long to notice I was in a towel, and leaving. Fast forward to around 11:30, we come back to the hotel with some food, only to realize we had forgotten our keys. So I come to the front doors, get rung in, and he realizes the woman before him forgot to have me sign a waiver. I'm signing this waiver, and he gets very frustrated when he realizes I have five people, not just one. So to be clear, I have FIVE guests, in a room that sleeps SIX. The gentleman proceeds to tell me he is going to charge me an extra $35 for having more than one person. So i'm being charged for having five people... in a room that sleeps six.. coming from hotel customer service myself, I had never heard of such a thing. I proceed to ask questions, and he gets angry. He becomes very cold and rude. There were multiple issues with the room, that I would have kindly overlooked if the customer service was decent. Like the heat setting off our smoke alarm, the carpet around the A/C soaked, the shower missing hardware, etc. I would 10/10 NEVER stay here again!”