“Amei, tudo! Recomendo!”

“Room was not ready at the promised check-in time according to booking confirmation We were given several new times (always 15-30 min increments) at the end of which the room was not ready. Final wait was 2.5h after check-in time promised on booking Some details: - The hotel is currently undergoing renovations. Craftsmen were moving through the reception area with boxes and equipment back and forth the whole time we waited - About a dozen other guests were in the same situation, always being told "the rooms will be ready soon, just wait 30 more minutes" - There was only a single receptionist who was visibly overwhelmed with the whole situation - Several guests asked if there is a responsible director available to explain or resolve the situation. Apparently, he was busy. - The explanation given was: "The rooms aren't ready yet. We are undergoing refurbishment. The rooms all have to be checked by our staff before you can use them" - When we finally got into our room, some parts were unfinished (metal strips that should have been fastened were only loosely placed on the furniture) - At no point was there a guarantee if the rooms would even be available at all during that day - No compensation or similar was offered for the inconvenience. We were offered to use the water cooler Our interpretation: Their hotel management made those rooms available for booking without knowning if they were even finished at that day. It doesn't matter if the construction was delayed or not; their management miscalculated and didn't plan with any or enough buffer. This is very unprofessional to your guests and to your single(!) receptionist who had to solve this mess.”