“We stayed for 4 nights over christmas. The location was convenient that we could take a walk to millennium bridge along the river. The room and breakfast were okay. Minus points: 1. The room was not cleaned for 2 days until 6 p.m. when we came back. 2. The manner of speaking from front desk staff(man) was impolite.”

“The location is good. The hotel overall is nice. The service in the bar was fantastic and the food and drinks were great. When we arrived the room seemed cold. We adjusted the heat and went down for dinner. When we returned the room was still cold so we called the front desk and they told us it wasn’t anything wrong with the heat but they would still bring us up a heater. The second day was the same issue, my husband mentioned it to the desk attendant and they insisted they had never had a problem with the heat in that room. It became unbearable especially with a toddler. We went out for lunch and when we returned I called the front desk again and they sent maintenance up. He had a device with a red light that he flashed in the vent and told me it was blowing at 25 degrees and that’s the highest setting for the rooms. I asked him why I could feel the difference in temperature as soon as I walked out of the room and he informed me the rooms and the rest of the hotel were on two different systems. He said he could bring me up another heater. When he stepped out I hopped on the bed and waved my hands in front of the vent and felt a VERY faint COOL breeze. When he returned I asked him if he could check it. I placed a towel on the bed and he stepped up and said “oh it isn’t as warm as the others”. He went to get a ladder and came back to the room. He went into the ceiling of the bathroom where the heating and air conditioning valves are and said one was stuck but he fixed it and the room should warm up. He apologized I assume for telling me nothing was wrong when there was definitely an issue. Hours passed still no heat. We went out and came back, the room was still cold. Before we left out for dinner we spoke to someone else and they told us we could change rooms. At this point it’s about 8 pm. When we returned we changed rooms. This room had heat! Finally! This room was better outside of the extremely filthy shower. The staff was very nice overall the issue was just looked over majority of our stay. We appreciate the space heaters however, they didn’t warm the room properly and we were still cold. We had on our jackets in the room because we were so cold. It wasn’t enjoyable to say the least. Again no one was rude, the food was nice. As long as you have heat in your room and a clean shower you should really enjoy your stay.”